Refunds & Returns
1. Returns:
- Eligibility: Items must be unworn, unused, in original packaging with tags attached.
- Return Window: You have 15 days from the date of delivery to return items.
- Non-returnable Items: Sale items, gift cards, intimate apparel, and final sale items are not eligible for return.
2. Return Process:
- Contact us at info@apollostudios1.com with your order number to initiate a return.
- Ship your item to the address provided. Customers are responsible for return shipping costs unless the item is defective or we made an error.
- Refunds are processed within 5-7 business days after we receive your return.
3. Refunds:
- Refunds will be issued to your original payment method within 10 business days after approval.
- Partial refunds may be granted for items not in original condition.
4. Exchanges:
- To exchange an item, return the original and place a new order.
5. Damaged Items:
- For damaged or defective items, contact us immediately at info@apollostudios1.com with photos.
6. Contact Us:
For any questions, reach out to us at info@apollostudios1.com.